Fequently Asked Questions

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Shipping Information

What Shipping Methods Are Available?

We currently offer shipping methods through Canada Post only.  We have a small business account with them and they offer discounts to us that in turn give you the same discounts.  All packages are shipped either Xpress Post or Small Packet Delivery.  Delivery in 3 days or less is available as well.  All packages over a $75 value come with tracking, so you can check your package location at any time.

How Long Will It Take To Get My Package?

You should expect your package within 3 days if shipped within Canada.  United States parcels can take a week or so, while overseas may take significantly longer.  All packages over a $75 value come with tracking, so you can check your package location at any time.

Do You Ship Internationally?

Yes we do.  Though shipping times vary and we cannot guarantee them due to customs clearances, etc.  Most packages shipped internationally are usually fulfilled within 2 weeks.

Payment Information

Do you take credit card payments?

Yes, we do, if you use our online store to fulfill your order.  Payments over the phone can also take place if you feel more comfortable with that.

What credit cards do you accept?

At the present time we accept Visa, MasterCard, Visa and/or MasterCard debit card.  Currently looking at other options as well.

Do you accept PayPal payments and/or E-transfers?

We do.  PayPal payments can be made through the online store as well as sending us a message and organizing it through us.  E-transfers are also accepted, but only on a one-on-one basis.  We need to know that the payment is coming so we can accept and process it.  Once processed Paypal and/or E-transfer payment has been fulfilled we will ship out your package.

Is Buying On-Line Safe?

Buying online is the safest it’s ever been.  None of your payment information is kept on file.  Each order requires you to input your payment information again.

Orders & Returns

How do I place an Order?

Once you have your items in your cart, just press the shopping bag icon in the navigation menu area and follow the prompts to finalize the order.  Simple…we like that.

Do I need an account to place an order?

You don’t, but we would highly recommend you having an account for much faster checkout times, easier checkouts, etc.  When you fill out an account, you also are automatically in our system for mailings, discounts, etc.

Who should I to contact if I have any queries?

You can contact us via email or phone/text:

info@stewartdrums.com or 905.STEWART (905.783.9278)

How Can I Cancel Or Change My Order?

Yes, providing it hasn’t been processed and/or shipped.

How Do I Track My Order?

All packages over a $75 value come with tracking, so you can check your package location at any time.  Tracking numbers are provided once the order has been shipped.

How Can I Return a Product?

Providing the products have not been used, you can return and a refund (minus shipped charges) will be sent back to you.